Reference

Your Privacy Terms in Plain English

Your wallet records for DANA, OVO, GoPay and QRIS, login device details, and account checks are covered in this Privacy Policy before you open your account.

DANA recordsOVO checksGoPay activityQRIS contextDevice access
pditoto Your Privacy Terms in Plain English
CONTACT ROUTES

Reach Us About Your Data

Privacy questions should reach the team that can read your account context, not a public comment box. We support account-data requests through live chat, email, and the account message form, with help available 10:00-02:00 WIB. Please contact us from the phone number or email linked to your account when you can, because that lets us confirm you before discussing wallet or device records.

Team online

Live chat

Use live chat for quick privacy questions after you log in. We may ask you to confirm your username, last wallet method used, and recent device type before discussing account records.

Email request

Send data access, correction, or deletion requests to our support email with your registered email address. Do not include full wallet screenshots; we only need enough detail to locate your account safely.

Account message

Open Account > Help > Message Us when you want your request tied directly to your profile. This path keeps your conversation beside login history, wallet checks, and previous replies.

DATA CONTROLS

How We Protect Account Privacy

Privacy work is built into the account flow you use every day. We record login sessions, wallet references, cookie choices, and game-category activity so the service can recognise your device, complete transactions…

Account details

We store your username, registered phone, email, password hash, and verification status. These records let us manage sign-in, OTP checks, support replies, and account recovery without exposing plain passwords.

Payment records

Wallet activity for DANA, OVO, GoPay and QRIS is logged with transaction time, status, and account reference. We use those records to match payments, resolve failed attempts, and answer balance questions.

Device signals

We read device type, browser, IP range, and session time when you log in. In your account, go to Account > Security > Devices to check active access and report anything unfamiliar.

Cookie choices

Cookies keep your session active, remember language settings, and measure page errors. You can clear them through your browser settings, though doing so may require a fresh login and OTP check.

Game activity

We keep records of categories and titles you open, such as Auto Roulette, Caishen Wins, League of Legends, or Mega Fishing. This supports account history, technical checks, and dispute handling.

Retention requests

Some records are kept for account security, wallet reconciliation, and dispute handling. When you ask us to delete or change data, we check what can be updated and what must remain.

Privacy Questions Before You Join

You should understand the policy before sharing your phone number, email, or wallet details. These answers focus on account privacy, device records, payment data, cookies, and the request paths we use. If your situation involves access rules, our response depends on local law and is available only where local law permits.

We collect the details needed to create and protect your account, such as username, phone number, email, password hash, OTP status, device signals, and wallet references connected to DANA, OVO, GoPay or QRIS.

We keep payment records so deposits, withdrawals, balance checks, and failed transactions can be matched to your account. Records usually include method, time, status, reference code, and the account profile used.

Yes. Contact us from your registered email, live chat, or Account > Help > Message Us. We may verify your phone, recent login device, or wallet method before sending account-related data.

Cookies help keep you signed in, remember language settings, and detect page errors. You can clear cookies in your browser, but the site may ask for a new login and OTP confirmation.

We share limited data only when needed for payment processing, security checks, technical hosting, or support handling. We do not sell your account data, and access is limited to the task being handled.

Use the account message form or contact support from your current registered email. We verify the request first, then update the record where policy rules and local law allow the change.

Retention depends on the record type. Login logs, wallet references, support chats, and dispute records may be kept for security, reconciliation, and account-history reasons before deletion is allowed.